What is TELERED?

 

Telered born of the union of computer product www.telered.com, Residence geriatric Vista Alegre, the publisher Editions La Voz and producing audiovisual Caesar. It aims to manage extra hotel beds for the World Exposition in Zaragoza.

 

Protocols care owner

 

             The owner will receive two visits by an inspector before the start of the Expo.

             In the first visit an inspector asked scripts floor and verify the identity of the owner of the floor, to avoid subarrendamientos illegal. Verify that the room complies with the living conditions appropriate (6m2 per bed) and delivered to the owner of a manual conditions:

 

Change the sheets on a daily basis, to keep the bathroom clean, accessible and have the room locked from the outside; give breakfast: coffee & pastry; receive up to 24 hours and vacate by 12 a.m.; collect and deliver poll. Save photocopy of dni / passport of one of the passengers.

 

             On the second visit the inspector will probe the lock, the bathroom and bedroom and if compliance will tell you about how they will raise their liquidation

 

Training owners

 

             Issues Voice publishes a handbook for owners to be supplied in the first visit by the inspector.

 

 Plan inspection and evaluation criteria for housing

 
The criteria for assessing housing, once they have passed the inspection, are subject to computer programming of the website where there have been high, taking into account each and every one of the variables that are requested on the form to owner.

 

These variables also allow automatically assign greater suitability criteria visitor and owner: Zip, number of rooms, number of beds.

 

There will also be a database to the inspector added to each room and will be taken into account when assessing allocation criteria: square meters, cleanliness, noise, size and view of the window, accessibility, fumes, routine use of floor and members of the family who occupies.

 

Client management

 

Standards of customer care

 

 

You will be given a communication committee comprising each case separately

             The protocol has the customer contact will be by any of these ways:

  Phone 902 customer, and assigned 902010 832

  Website already operating www.telered.com

Forms of contract claim, loss or loss, theft.

Possibility of insurance against theft or loss reservation

 

Marketing

 

             The guest book via TELERED, or any of the webs, by affiliate program, wants to become a reseller, his visit.

 

Through credit card will be charged the 20% of your bill, which is what is left TELERED for the service it provides, ie, 15 of 75 euros a day pay. The remaining EUR 60 days, they will pay the visitor at home every day.

 

If the visitor comes referenced by a reseller, TELERED pay 10% this reseller.

 

Protocols management and resolution of incidents and complaints as well as possible compesaciones

 

The communication committee appointed by the four parties: Residences Aragonesas Vista Alegre, Felix Baltanás Rubio, Editions La Voz and CaesarVisual will have to deal with incidents and their compensation.

 

 

TERRITORIAL STRUCTURE OF THE COMPANY

 

TELERED owns a building itself independent in Zaragoza in the area Cuellar, street Vista Alegre No 4. All units or offices and telephone lines are there.

 

CONTACT
 

             Phone: 902 010 832

             E-mail: felix@telered.com

             Website: www.telered.com

 

 

 

 

 

 

 

Residencias Aragonesas VistaAlegre, S.L. - Tfno.: 902 010832 - Zaragoza